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Most design problems are communication problems.
I work on both.
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SDS Request Redesign
From 60% to 85% completion rate -
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Global Onboarding Service Sesign
Research, strategy, and business cases -
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Replace SDS
Reduced task time by 3 min through research-led redesign -
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Hospital Administration
No critical support tickets in first 60 days -
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Document scanning
90% task completion rate on first test -
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Patient Application
First design system scaled across the full product -
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Ada Health Website
Unified visual language across 20+ pages -
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Icon Set
Shared system across Marketing and Product